FAQs
Frequently asked questions
We've gathered answers to the questions patients ask most. If you don't find what you're looking for, we're just a call or message away.
How do I book an appointment?
You can book by calling (555) 234-5679 or by using the patient portal. New patients should mention they're new so we can allow extra time for the first visit.
What insurance do you accept?
We accept most major plans including Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, Humana, Medicare, and Medicaid. Visit our Insurance & Billing page for the full list, or call to verify your coverage.
How do I access the patient portal?
New patients receive portal access during their first visit. If you're a current patient who hasn't set up your account yet, call (555) 234-5678 and we'll help you get started.
Can I see a specialist without a referral?
It depends on your insurance plan. Some plans require a referral from your primary care provider, while others allow direct specialist visits. We recommend checking with your insurance or calling our team to find out what your plan requires.
Do you offer telehealth?
Yes. JAADE Health offers telehealth appointments for many primary care and mental health services. When you book, let us know if you'd prefer a video visit.
What should I bring to my first visit?
Please bring your insurance card, a valid photo ID, a list of current medications with dosages, and any questions you'd like to discuss. Arriving 15 minutes early helps us get your paperwork sorted smoothly.
How do I request a prescription refill?
Log in to the patient portal and submit a refill request. You can also call your clinic directly. Please allow 48 hours for processing.
Still have questions?
We're happy to help. Reach out to our care team and we'll get you the answers you need.
Contact our care team